Terms of Service

Welcome to That's WYN ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website located at https://thatswyn.com and our managed IT, automation, infrastructure development, and technology leasing services (collectively, the "Services").

By signing our digital service agreement, paying our initial Setup Fee, or utilizing our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

1. The Service Model: Technology Leasing & Management

Our business operates under a Technology As A Service (TaaS) and software infrastructure leasing model.

Infrastructure Ownership: Any code, cloud DNS zones, communication architectures, database structures, e-commerce channels, or operational automations deployed, configured, and managed by us remain the exclusive property of the Company or are licensed to the client strictly for the duration of the active subscription.

Management: We act as your dedicated out-sourced IT department. We design, deploy, and maintain this ecosystem under your operational guidance, utilizing enterprise-grade, third-party technology providers chosen by the Company, provided your account remains in good financial standing.

2. Fees, Payment, and Subscription Terms

Setup Fee: To initiate the Services, build your digital infrastructure, and conduct the onboarding process, a non-refundable one-time Setup Fee is required.

Monthly Subscription: Services are billed on a recurring monthly basis via our secure third-party processor, Stripe. Your billing cycle begins on the day of your first subscription payment.

Automatic Renewal: Your subscription will automatically renew each month unless canceled in writing at least fifteen (15) days prior to the next billing date.

3. Payment Failures and Service Suspension ("The Off-Switch")

Timely payment is critical to maintaining your business infrastructure active.

Grace Period: If a recurring payment fails, the system will automatically re-attempt the charge. We grant a maximum three (3) day grace period from the original payment due date to resolve billing issues.

Suspension of Service: If payment is not successfully processed by the end of the grace period, the Company reserves the absolute right to immediately suspend all Services, infrastructure routing, cloud configurations, and technical access without further notice. This includes, but is not limited to, disabling central DNS routing, pointing domains to a "Service Suspended" landing page, and restricting access to managed business emails or active operational platform sub-accounts.

Reconnection: To restore a suspended account, the client must pay all outstanding balances plus a variable reconnection fee determined by the Company based on the technical complexity and administrative resources required to restore the infrastructure. The Company is not liable for any lost revenue, data disruption, or business interruption caused by suspension due to non-payment.

4. Client Cooperation and Onboarding Responsibilities

To deliver our Services within the promised timeline, the client must cooperate fully during the Onboarding process. The client agrees to promptly provide necessary business assets (logos, colors, billing data) and delegate necessary technical permissions (such as updating Nameservers at their third-party domain registrar). Delay in providing this information does not pause or alter the subscription billing cycle.

5. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Services; (ii) any service suspension executed legally under Section 3 of these Terms; or (iii) unauthorized access to your third-party systems.

6. Governing Law and Dispute Resolution

These Terms and any action related thereto will be governed by the laws of the State of Texas, without regard to its conflict of laws provisions. The exclusive jurisdiction and venue for any legal action arising under these Terms shall be the state and federal courts located in Austin, Travis County, Texas, and each of the parties hereto waives any objection to jurisdiction and venue in such courts.

7. Contact Information

If you have any questions about these Terms, please contact us at:

That's WYN

Austin, Texas

Email: [email protected]

Phone: +1 (737) 312-4245